Shipping policy

Kotona Shop is the official online store of Kotona by A-lehdet. Here you'll find knitting patterns, magazines, home décor and other carefully selected products that we hope will make spending time at home even more enjoyable.

Ordering

At Kotona Shop, you can purchase A-lehdet’s own products, including magazines, digital products and home décor items. All products are added to a single shopping cart, and payment is made directly to Kotona Shop, which also provides customer service for all orders.

Payment methods

Shopping at Kotona Shop is always safe and easy. Payments are securely processed by Shopify Payments and the Finnish payment service provider Paytrail. The following payment methods are available:

Online bank payments:

OP, Nordea, Danske Bank, Säästöpankki, OmaSP, POP Pankki, Ålandsbanken, Aktia and S-Pankki

Mobile payment methods:

Siirto, MobilePay, Google Pay and Apple Pay

Credit and debit cards:

Visa and Mastercard

Invoice and instalment payment options:

Walley, OP Invoice and OP Flexible Credit

Once your payment has been completed, you will receive an order confirmation by email containing your order number and the details of your purchase.

Delivery

Physical products are shipped directly to customers from our warehouse. Digital products are delivered to the customer's email address immediately after the order has been placed.

You can review your order total, including any applicable delivery charges, in your shopping cart before completing your purchase. You can still add or remove products before proceeding to payment.

Delivery methods and delivery times vary depending on the product. The estimated delivery time is shown on each product page.

Digital products (such as downloadable knitting patterns and PDF magazines) are available worldwide. At the moment, physical products can only be delivered to mainland Finland. Orders are shipped using Posti, the Finnish postal service. Whenever possible, your order will be delivered to the Posti pickup point closest to your selected delivery address.

If a product has not been delivered, you have received the wrong product, your product has arrived damaged, or you have any questions about your order, please contact our customer service by email at shop@kotona.com.

Please note that if you do not collect your order by the stated deadline, it will be returned to our warehouse. Under Finnish consumer protection legislation, returning a product without prior notice or failing to collect a parcel does not constitute cancellation of the order. We reserve the right to charge the costs incurred from handling uncollected shipments, including return shipping and processing costs. The handling fee for unclaimed or undeliverable parcels returned to us without prior notice is €14.