Terms of service
Kotona Shop’s terms and conditions
1. General
Kotona Shop is an online store where one can buy for example DIY patterns and magazines and other home products. The online store is operated by A-lehdet Oy ("A-lehdet"). The delivery of products is the responsibility of individual merchants (each individually the "Merchant" or “Merchants”). The terms and conditions become binding on the parties when the customer (the "Customer" or “Customers”) places an order in the A-lehdet online store at https://shop.meillakotona.com (the "Service"). The terms and conditions provide more information on for example placing and payment of the order and the rights under the Finnish Consumer Protection Act. Persons under the age of 18 are required to have a guardian's consent to order. Please review the terms and conditions below.
2. Delivery and use of the Service
Delivery of the Service. The Service is, in principle, available 24 hours a day, unless other service time is indicated for a certain part of the Service, such as chat or customer service. A-lehdet does not give any direct or indirect warranties regarding the operation or features of the Service and does not guarantee an uninterrupted availability or error-free operation of the Service. A-lehdet has the right to temporarily disable the Service or part of it for maintenance or other reasons.
Use of the Service. The Customer shall be granted a limited right to use the Service in accordance with these terms and conditions. The Customer is responsible for the acquisition, installation, maintenance and costs of the hardware, software, telecommunications and data transfer connections required for the use of the Service.
Registration. The Customer can place orders without registration or as a registered user. The account created during registration is personal and may not be transferred or disclosed to a third party. The Customer shall be responsible for all use and orders made with the account. If the account or password is lost or obtained by a third party, the Customer must notify the Service's customer service without delay.
3. Products and ordering
Product. A-lehdet and the Merchant shall jointly select the Merchant's products to be sold in the Service, and A-lehdet places the products in product categories and content articles. The aim of the procedure is to create specialized selection of home products available to the Customer from selected partners of A-lehdet.
Placing an order. An order for the product is placed through the Service. In accordance with these terms and conditions, an agreement on the product is formed with the Merchant identified on the product page. The Customer understands and accepts that there is an obligation to pay for the order. A-lehdet is not the seller of the product (except for A-lehdet’s own Kotona Shop merchant’s products), nor is it a party to the sale of the product in the Service.
Order confirmation. A-lehdet shall send the Customer an order confirmation to the e-mail address provided by the Customer.
4. Delivery of the product
Delivery confirmation. For physical products, when the order is sent, the Customer will receive a delivery confirmation by e-mail.
Delivery. The physical products ordered from the Service will be delivered to the carrier's pick-up point or Customer’s home address, depending on the Merchant. The final pick-up point of the delivery may change for a reason beyond the Service’s control, such as congestion at individual pick-up points. When the order includes products from different Merchants, they will be delivered separately. The shipping cost for each product is presented in the Service on the product page. Each Merchant charges their own shipping costs. When the order includes products from multiple Merchants, each will charge its own shipping cost. The Merchants may offer free delivery for their products, or free shipping may as a promotion in the Service.
Delivery time. The delivery time of the physical product depends on the product, its availability and delivery address. The estimated delivery time is presented in connection with the product presentation. If the ordered product is temporarily out of stock, the product will be delivered as soon as it is available again. If the ordered product is not available at all, the Customer will be refunded in full the price already paid for the ordered product, and the sale is considered to have been terminated for that product.
Shipping restrictions. The physical products may have shipping restrictions depending on the Merchant. The Customer can contact A-lehdet for more information about shipping areas or restrictions.
The digital products are available worldwide.
5. Prices and payment
Prices. The prices of the products are presented in connection with the product presentations. Prices include VAT. The agreement is created according to the prices at the time of ordering. A-lehdet and the Merchant reserve the right to cancel the order if there is an obvious price defect in the product that the Customer should reasonably have understood to be incorrect.
Payment. The products and the possible shipping costs are paid in connection with the order. The payment service is provided by Shopify Payments. Shopify Payments allows the Service to accept all payments with major credit cards, digital wallet payments and Shop Pay by Shopify. Available payment options may vary by country. The technical service provider is Stripe Payments Europe, Ltd.
6. Right to withdrawal in e-commerce
Right to withdrawal. Under the Finnish Consumer Protection Act, the Customer has a 14-day right of withdrawal for the product purchased via e-commerce. The product must be returned without delay, at the latest within 14 days after giving the notice of withdrawal. The returned product must be in saleable condition and unused, and the packaging must be intact. The Merchant has the right to charge the Customer for the return costs. If the Customer cancels the order, the payment will be refunded to the Customer in accordance with the Finnish Consumer Protection Act. If the Customer's order has consisted of products from several different Merchants, the Customer shall ensure that the return is made to the Merchant who has sold the returned product.
Lack of right of withdrawal. In accordance with the Finnish Consumer Protection Act, the right of withdrawal does not apply for example to products that have a short shelf life or to a product that is manufactured or modified in accordance with the Customer's requirements or to clearly adopted Customer’s personal needs. In case of a service, such as an electronically delivered course or a digital product, there is no right of withdrawal if the service has been fully completed or the electronic delivery of the digital content has been started before the end of the withdrawal period following the Consumer's request or consent and the consumer customer has been notified of the absence of a right of withdrawal in such a case.
Exercise of the right of withdrawal. The Customer may exercise the right of withdrawal by submitting a notice of cancellation using the form available in the Service and contacting A-lehdet via email at shop@kotona.com.
Unclaimed product. Products will be returned to the Merchant if they have not been picked up by the notified due date. Returning the product without notice or not picking up the package is not sufficient as a cancellation in accordance with the Finnish Consumer Protection Act. A-lehdet reserves the right to charge the costs of handling a non-picked shipment, such as return shipping costs and handling costs. If the Customer wishes to cancel the agreement concluded in distance selling and return the product, the Customer must first pick up the package and then exercise the right to withdrawal as described above.
7. Data protection
Processing of personal data in A-lehdet. A-lehdet processes the Customer's personal data in accordance with the Service's privacy policy and cookie policy.
Processing of the Merchant's personal data. The Merchant processes the Customer's personal data in accordance with its own privacy policy. A link to the privacy policy can be found on the Merchant information page of the Service.
Cooperation between A-lehdet and the Merchant. Both A-lehdet and the Merchant are controllers of the personal data they process, and they are independently responsible for ensuring that personal data is processed in accordance with the data protection legislation and other applicable legislation in force at the time. A-lehdet discloses to the Merchant the personal data provided by the Customer in the Service for the purpose of processing orders and complaints for products and complying with legal obligations, such as accounting obligations.
8. Complaints and liability
Complaint in case of defect. If the product has not been delivered, the Customer has received the wrong product or the product has been damaged, we kindly request the Customer to contact the Service's customer service as soon as possible in accordance with the contact information at the end of these terms and conditions.
Liability of A-lehdet. The liability of A-lehdet is primarily limited to re-delivering the Service. However, the beforementioned liability of A-lehdet does not limit the Customer's rights under the applicable mandatory consumer protection legislation.
Merchant’s liability. The Merchant's liability is limited to re-delivering the product or, if that is not possible, alternatively to refunding the payment made for the product. However, the beforementioned Merchant's liability does not limit the Customer's rights under the applicable mandatory consumer protection legislation.
9. Other terms and conditions
Terms. The use of the Service is also subject to the terms of use of A-lehdet.
Amendments. We are constantly developing our operations and range of services, which may require us to amend these terms and conditions. We will notify the Customer of any amendments to these terms and conditions before they enter into force in the Service. The amended terms and conditions will apply to all new orders placed after the amendments take effect.
Force majeure. The parties are released from their obligations under the agreement for the period and to the extent that the non-fulfillment of the contractual obligations is due to force majeure. The ground for exemption from the contractual obligations shall be deemed to be an unusual and relevant event which prevents the performance of the agreement and has occurred after the conclusion of the agreement, and which is independent of the parties and the effects of which cannot reasonably be avoided or overcome. Such an event is e.g., war, insurrection, coercion, interruption of energy supply, labor dispute, fire, thunderstorm or other natural phenomenon, or any other cause of equivalent and unusual effects beyond the control of the parties.
Governing Law. These terms and conditions shall be governed by and construed in accordance with the laws of Finland, excluding its conflict of law provisions.
Settlement of disputes. Our primary goal is to resolve any disputes through negotiations. Disputes that we cannot resolve amicably through negotiations are handled in the District Court of Helsinki. Alternatively, the Customer may also bring an action in the competent district court determined by the domicile. As a consumer, the Customer also has the opportunity to refer the dispute to the Finnish Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Finnish Consumer Disputes Board, you must contact the Finnish Consumer Advisory Services of the Local Register Offices (www.kuluttajaneuvonta.fi).
Contact details. The Service is provided by:
A-lehdet Oy
Business ID: 1708790-7
Email: shop@kotona.com
Street address: Risto Rytin tie 33, 00570 Helsinki
Postal address: 00081, A-lehdet
Phone: +358 9 759 6600 (Customer service), +358 9 759 61 (switchboard)
The contact details of the Merchant delivering the order can be found in the order confirmation and on the Merchant information page of the Service.
Customer service. The Customer can contact our customer service in matters related to orders. The contact details of our customer service are: +358 9 759 6600 and shop@kotona.com.
Updated: 3.4.2025.
HOW TO CANCEL THE ORDER
Right of withdrawal
You have the right to cancel your purchase within 14 days without a reason.
The withdrawal period expires 14 days after the product has been received. In the case of digital content supplied electronically, the withdrawal period shall expire 14 days after the agreement has been concluded.
In order to exercise the right of withdrawal, you must notify us (A-lehdet Oy, Business ID: 1708790-7, Risto Rytin tie 33, 00570 Helsinki, 00081, A-lehdet, shop@kotona.com) of your decision to cancel the agreement in an unambiguous manner (for example, by e-mail). One can use the attached withdrawal form, but its use is not mandatory.
In order to comply with the withdrawal deadline, it is sufficient that you send your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If one cancels this agreement, we will refund you all payments received from you, including the delivery costs (except for the additional costs for choosing a delivery method different from the cheapest standard delivery method offered by us), without delay and in any event no later than 14 days after receiving the notice of withdrawal. We will make a refund using the payment method you used for the original transaction, unless you have expressly agreed to alternative methods, and in any event in such a way that you do not incur any costs for the return of the payment. We may withhold refunds until we have received the products back or until you have demonstrated that you have sent the products back.
You must send the products back without delay and no later than 14 days after the notice of withdrawal. The deadline has been complied when you send the products back before the expiry of the 14-day period. You shall be liable for the direct costs of returning the products.
CANCELLATION FORM
Please fill in and return this form only if you wish to withdraw from the agreement.
I hereby inform (*) that I/we wish (*) to cancel the agreement (*) that I/we have entered into (*) for the supply of the following products (*) / the performance of the following service (*)
Order date (*) / Date of receipt (*)
Name of consumer (*) / Names of consumers (*)
Consumer’s address (*) / Consumers’ addresses (*)
Consumer’s signature (*) / Consumers’ signatures (*) (only if the form is filled in on paper)
Date
(*) Delete as appropriate.
